Frequently Asked Questions

Everything you need to know about shopping with Shoshanna.

What is Shoshanna's return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for faster delivery.

Do you offer international shipping?

Yes, Shoshanna ships to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.

How do I determine my size in Shoshanna apparel?

Each product page features a detailed size guide. We generally follow contemporary sizing, but we recommend checking your measurements against our chart to ensure the perfect fit.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer service team within one hour of placement, and we will do our best to accommodate your request.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.